Privacy policy

Your trusted gift destination

Privacy Policy

At GiftChino, we place the utmost importance on protecting your privacy and personal data. This policy explains how we collect, use, and protect your information.

Last Updated: August 22, 2025
GDPR Compliant

This policy complies with the General Data Protection Regulation (GDPR) and local and international privacy protection laws.

📋 Table of Contents

1 Overview

At GiftChino, we are committed to protecting your privacy and ensuring the security of your personal data. This policy demonstrates our commitment to transparency about how we handle your information.

Our Core Principles
  • Complete transparency in data collection and use
  • Minimal data required to provide service
  • Advanced security to protect your information
  • Respect for your rights to control your data

2 Data We Collect

We collect different types of data to provide and improve our services:

📝 Personal Information

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Date of birth (optional)

💳 Payment Information

  • Credit card type (encrypted)
  • Last 4 digits of card
  • Card expiration date
  • Billing address

🛒 Shopping Data

  • Order history and purchases
  • Favorite products
  • Wishlist
  • Product reviews

🌐 Technical Data

  • IP address
  • Browser and device type
  • Geographic location (approximate)
  • Cookies

3 How We Use Data

We use your data for the following purposes:

  1. Order Processing: Execute, ship, and track your orders
  2. Customer Service: Respond to inquiries and resolve issues
  3. Personalization: Show products and offers suitable for you
  4. Improvement: Develop and enhance our website and services
  5. Security: Prevent fraud and protect your account
  6. Marketing: Send offers and news (with your consent only)
  7. Legal Compliance: Meet legal obligations

4 Data Sharing

We never sell your personal data. We may share your information only in the following cases:

  • Service Providers: Shipping companies and payment processors Encrypted
  • Legal Requirements: When requested by competent authorities
  • Rights Protection: To protect our rights or others' rights
  • Business Transfer: In case of company sale or merger
No-Sale Guarantee

We pledge never to sell, rent, or share your personal data for commercial purposes with third parties.

5 Data Security

We implement the highest security standards to protect your data:

  • Encryption: SSL/TLS for data in transit and AES-256 for stored data
  • Authentication: Two-factor authentication and strong passwords
  • Limited Access: Only authorized personnel access
  • Monitoring: Continuous monitoring for suspicious activities
  • Backups: Secure and regular backups
  • Security Testing: Regular security vulnerability tests

6 Cookies

We use cookies to improve your experience:

  • Essential Cookies: Necessary for website operation (cannot be disabled)
  • Performance Cookies: To analyze usage and improve the site
  • Personalization Cookies: To save your preferences and language
  • Marketing Cookies: To show relevant ads (with your consent)

You can manage cookies from your browser settings or our Privacy Center.

7 Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of your data stored with us
  • Rectification: Correct or update your information
  • Erasure: Request deletion of your data ("Right to be forgotten")
  • Restriction: Restrict processing of your data
  • Portability: Get your data in a portable format
  • Object: Object to processing your data for certain purposes
  • Withdraw Consent: Withdraw your consent at any time

To exercise any of these rights, contact us at privacy@giftchino.com

8 Data Retention

We retain your data for the following periods:

  • Account Data: During account activity + 3 years
  • Order History: 7 years for accounting and legal purposes
  • Marketing Data: Until unsubscribe + 6 months
  • Technical Data: 2-5 years depending on type
  • Customer Service Data: 3 years for reference

9 Children's Privacy

Our services are intended for individuals who are 18 years or older. We do not knowingly collect personal information from children under 18 years of age.

If you are a parent or guardian

If you become aware that your child has provided personal information to us, please contact us immediately and we will take steps to delete such information.

10 Privacy Policy Changes

We may update this policy from time to time. For material changes:

  • We will send an email notification
  • We will display a prominent notice on the website
  • We will request your renewed consent if required
  • Changes will take effect 30 days after notification

11 Contact Us

If you have any questions about this privacy policy or want to exercise your rights, you can contact us:

  • Data Protection Officer: privacy@giftchino.com
  • Address: GiftChino Headquarters
  • Phone: +123 456 7890
  • Response Time: Within 30 days

🔐 هل لديك أسئلة حول الخصوصية؟ Privacy Questions?

🛡️ privacy@giftchino.com 👤 Data Protection Officer 💬 WhatsApp 📞 +123 456 7890