1 Return Conditions

• Returns are accepted within 7 days of delivery date
• Items must be unused and in original condition with original packaging
• All accessories and complimentary items must be included
• Customized or personalized items are non-returnable unless defective or incorrect
• Refunds will be processed within 5-10 business days to the original payment method
• Shipping fees are non-refundable unless the item arrives damaged or incorrect

2 Exchange Conditions

• Exchanges are accepted within 14 days of delivery
• Items must be unused and in original condition
• Customer is responsible for any price difference and additional shipping costs
• Exchanges are subject to product availability

3 Damaged or Incorrect Items

• If your item arrives damaged or different from your order, contact us within 48 hours
• Please provide clear photos of the product and packaging
• We'll provide free replacement or refund at no additional cost
• We cover all shipping fees in such cases

4 How to Request Return or Exchange

1. Contact our customer service team via email or WhatsApp
2. Provide your order number, reason for return, and required photos
3. We'll review your request and provide return address and shipping instructions
4. Send the item with proper packaging
5. After inspection, we'll process your return or exchange